Peregrin CARD Act Toll Free Line
Offer customers a fully-compliant, fully-featured CARD Act toll free solution
Peregrin’s CARD Act toll free solution gives creditors, including credit unions, the tools to comply with the Federal Credit CARD Act of 2009. It is a measurable, cost-effective, customizable call management platform that allows you to provide consumers with the required credit counseling information while collecting relevant caller-related data.
Trusted, turnkey solution offers impressive reliability and delivers strong ROI
With designated toll free numbers and multi-faceted reporting, you get real-time insight into call traffic and call trends. You have the ability to segment responses by state, language, date and time of call, and more, all critical to better understanding caller behavior and caller demographics and for more strategic forecasting and determining the best offers for your customers.
The Peregrin CARD Act solution, in use by most of the top 5 credit card issuers, is the right choice for an economical, complete solution to enhance service delivery and comply with federal regulations. It offers:
- High levels of redundancy
- Extensive customizable features
- Low service charges and ease of transfer from another platform
Once a system is running, you do nothing. Automated monitors and tools maintain the continued responsiveness of your CARD Act phone system. And with the availability of extensive audit information, you can easily meet the yearly reconciliation requirements of your databases. To ensure continued compliance, Peregrin audits customers’ phone systems four times a year. The CARD Act Demo Line Contact us at info@peregrin.com for access to our interactive CARD Act Demo line and experience the service as a cardholder.
Suitable for creditors and credit unions nationwide, large or small, the CARD Act solution meets bank needs while maintaining and ensuring federal CARD Act compliance.
Contact us at info@peregrin.com for pricing and to learn how the CARD Act solution can cost-effectively improve your consumer’s ability to obtain information about accessing credit counseling services while delivering a range of valuable reporting features to your organization.
Any risk of downtime is practically eliminated. With redundant facilities and redundant services, the platform delivers over 99.98% availability, no matter the size of the organization using the CARD Act toll free solution.
To date, over 1.8 million calls have been serviced, further lending to the credibility and robustness of the CARD Act solution.
Extensive customizable features
Choose from an extensive list of customizable features to provide timely, relevant credit counseling service information. You can:
- Deliver customized messages throughout a call
- Determine which eligible agencies to offer to meet customer needs and compliance coverage requirements (Peregrin is non-affiliated, so agencies are not limited or restricted to a particular subset.)
- Customize prompts within the call flow to transfer a caller seamlessly to your organization
- Use the fraud prevention feature to eliminate phone line abuse, which can unexpectedly drive up costs.
Low service charges and ease of transfer from another platform
There are multiple implementation and management options available to satisfy the needs and cost constraints of US creditors and credit unions of any size; monthly fees are low and migration from other platforms is simple and can occur in a matter of days.
Start the enrollment process now; just go to www.peregrin.com/CUsignup and submit your online registration form. A Peregrin representative will contact you within 24 hours to finalize your enrollment.