Debt Management That Works
For You And Your Customer

A turnkey lender solution that gives you control, improves the customer experience, and enhances debt management

There’s Too Much At Stake

Many banks are stuck using outdated and labor-intensive processes for their debt management program, and run the risk of:

Making errors which cost
them and their customers

Wasting time
and money

Unhappy customers
who complain

Slower
debt recovery

You Can

Take Control Of Debt Management

As you grapple with competing priorities everyday, it can be easy to overlook an inefficient debt management program. Left unchecked though, or trying to fix it with band aid solutions, can lead to costly errors affecting you and your customers…and leave you open to compliance gaps.

You end up wasting time, money and manpower that could be put to better use, and dissatisfied customers start to complain. Over time, this could escalate to the risk of litigation and penalties, and damage to your bank’s reputation.

Peregrin provides a purpose-built platform that simplifies, automates and streamlines your debt management processes, so that you can have more control and improve customer experience while you recover debts with greater success.

What Clients Are Saying…

“DMP support was a big part of our program cost. 75% of our calls from agencies were for balance inquiries, proposal status, or policy/procedure questions. Almost all of those calls can now be resolved for agencies on the Peregrin platform. That has freed up staff time for other purposes, enabled us to schedule responses instead of answering calls, and helped make the program work more smoothly. The performance, savings, and re-focus of resources has been significant.”

“We used Peregrin’s broadcast communications and document repository in the past so agencies could see our policies and updates. Now, we also use Secure Messaging, which allows us to message one or a few agencies at a time, so we can address individual questions or communicate to only those agencies completing our grant applications. Since they can reply, it’s faster, and there’s no need for phone calls. We also get things done with fewer exceptions and less work overall.”

3 Ways To

Optimize Debt Management Processes

Debt Management Automation

Remove slow, laborious processes and the problems they bring with our automation solution. Easy to set up and cost-effective, this helps monthly repayments roll in faster while improving data management and communication.

CARD Act Line

Our toll-free credit counseling information line is updated quarterly to ensure compliance with the CARD Act, so you no longer run the risk of an audit discovering your phone line isn’t compliant. And it is customized to your bank’s credit counseling needs.

Grant Applications

Ditch cumbersome and disorganized counseling agency grant applications with our Agency Data Management application. With a swift setup process, it runs itself, stores previous application responses, and exports pre-organized data.

Enhance Your Debt Management Program

Clunky and cumbersome debt management processes just won’t cut it anymore. Minimize errors, improve customer experience and simplify debt recovery with our turnkey platform.

3 Simple Steps To

Optimize Debt Management Processes

Schedule A Call

Speak with our team about your challenges with your current debt management processes.

Clarify Next Steps
And Roadmap

Walk away with a clear outline of your repayment process solutions.

Optimize Processes For
Debt Management Plans

Get started on our online platform for a smooth, streamlined and efficient process.

Resources

Credit counseling: The key to bringing down net charge-offs

The world of finance is notorious for its jargon – and sometimes, it can be hard to keep up even for those of us in the industry. Some terms, such as ‘gross charge-offs’ and ‘net charge-offs’ are often used interchangeably or even go unnoticed altogether. However, their impact on a

Three Simple Steps to Boost Your Debt Management Plan Results

While it’d be the best outcome for us at Peregrin, we understand that not all of you reading this blog will sign up with us. But, that’s alright, because we get that not everyone has the resources or time to focus on this area immediately and take action. In the

From credit counseling to management: Why language matters

It’s an unfortunate truth that there is a certain sense of shame around the idea of struggling with debt. Borrowers who are facing such financial difficulties may hesitate to ask for help for fear of being judged. So when some do reach out, they must be met with all the

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Debt Management That Works
For You And Your Customer

There’s Too Much At Stake

You Can

Take Control Of Debt Management

What Clients Are Saying…